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Home Organization
Frequently Asked Questions
Here are some answers to commonly asked questions about our home organizing services, pricing, and process. If you have further questions, please send me an email at michelle@theorganizedhouse.co.
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How do I get started?Every project starts with a complimentary consultation video call. Calls are 30-minutes, and it's a chance for us to get acquainted and decide if we think we're comfortable with each other. The call starts with me asking you a few initial questions. Then, I'll ask you to walk me through the space(s) you'd like to declutter and/or organized. Finally, we'll candidly discuss how you use the space, trouble areas, and how you envision the space. Anytime during the call, you'll be able to ask me questions and ask for suggestions and recommendations. Roughly 24 hours after the consultation call, I'll follow up by email with a project quote, timeframe, and scheduling details. After that, you can decide to book, postpone or decline.
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I'm not sure what service I need. Can I do a combination?Of course. All organizing services are unique to you and your needs and fully customizable. We can determine the best course of action during your consultation call and decipher what services will be the best.
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Which areas of a home do you service and where should I start?We can help you declutter and organize almost any room in your house. Our most popular rooms to service are playrooms, kid's bedrooms, pantries, home office, and bedroom closets. If you're just starting on your organizing endeavors, I recommend that you start with something small, but that will bring you a ton of joy, like a pantry, closet, or office.
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How long do home organizing projects take?It all depends as every project is very different. The contributing factors that weigh heavily on the timeline of a project include the size of the space, current condition, distractions, your needs, and the end goals. During our consultation call, I'll get a better gauge of the project's scope of work. Here are rough time estimations broken down by room: • Basements, 10-25 hours • Bathroom, 2-5 hours • Bedroom, 4-10 hours • Closet, 3-15 hours • Craft room​, 6-10 hours • Family room, 4-10 hours • Garage, 10-25 hours • Kitchen, 6-12 hours • Laundry room, 3-6 hours • Mudroom, 2-4 hours • Office, 6-20 hours • Pantry, 2-5 hours • Playroom, 3-10 hours
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I'm outside of the Portland greater area. Can I still hire you?Of course. Most of my clients live in Portland or the surrounding areas, including Beaverton, Hillsboro, Lake Oswego, Milwaukie, Portland, Tigard, Tualatin, Sherwood, West Linn, and Vancouver. Pending on availability, I can travel outside the area and even out of state. If you're out of the area, you may be interested in the Virtual Organizing service. Working together virtually, I'll provide you with a step-by-step action plan, organizing tips, and advice on maintaining your new organizational systems.
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What do you charge for your services?Services are typically charged hourly. However, hourly rates can be anywhere from $75 - $200 an hour, depending on the service. And since each organizing session is unique, pricing varies based on your project requirements. Contact us to learn more.
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How am I billed?You'll invoice you. Space planning and virtual organizing services are paid in full at the time of booking. For all other services, a 50% deposit is required to secure your organizing session, with the remaining balance due the day of completion. Product purchases we shop for are invoiced separately.
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What payments are accepted?The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.
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Do I need to be present during the organizing sessions?You can be as hands-on or as hands-off as you would like. For Uncluttering services, your input is essential because you'll need to decide what to keep and what to eliminate. But once those decisions are made, I can work independently or with you. We can determine what works best for you.
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What kind of prep work do I need to do before hand?No prep work. I strongly encourage you to do nothing because leaving things in their current state helps me see the trouble areas and what's accumulating in your piles.
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Do you clean while you're organizing?When setting up systems and rearranging your belongings, I will wipe off shelves or vacuum when necessary but not do any deep cleaning tasks.
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Do packages include the cost of organizing products?No, you will be invoiced separately. Products purchased are always subject to your budget and approval. I never mark up the products I buy on your behalf.
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Do you offer home organizing gift certificates?Yes. Home organizing gift certificates make for great gifts, but please be sure the recipient is receptive, motivated, and ready to get organized.
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What is your cancellation policy?I require a 72 hours cancellation notice. Sessions canceled within 72 hours are subject to a 50% cancellation fee. If you miss your appointment and do not show up, you're subject to a 100% cancellation fee. Please get in touch with me as soon as possible if you need to cancel or change your appointment, be sure to contact me as soon as possible.
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